FAQ (Frequently Asked Questions)

Why is Postman.net so ugly?

<Sheesh> Everyone's a critic. Postman.net is run by one person in his spare time. And that person is a Systems Administration & Programmer by trade. I make no claims of skill in HTML or graphical design. Now, if you want to donate a better design, knock yourself out. ;-)

My friends tell me that they can't send me e-mail, why?

Odds are that if they read the error message in their bounced e-mail it will say something along the lines of "Quota exceeded". This means that you have too much mail in your INBOX. Keep in mind that you're only allowed to use so much space (free users can have up to 5MB in their INBOX), so you need to check and delete mail from your INBOX regularly. If you have mail that you want to save, please put it in a folder in your home directory (just create another folder within OpebWebMail and save it there). Free users get 10MB of extra storage for just that.

Another possibility is that the content that they've sent you was considered spam, enough so that it was rejected altogether. If that happens, they'll get a server error message along the lines of "We don't handle spam here". Hopefully they can rephrase the content and try again.

Can I use a desktop client (like MS Outlook) to check my Postman.net account?

Yes, but with caveats. Postman.net does support POP3 access to your account. What you won't be able to do, however, is send mail from your desktop through this server. This shouldn't be a show-stopping problem if your e-mail client supports separate servers, one for inbound mail, and one for outbound. In your account settings use mail.postman.net as your inbound server, and your local ISP's mail server as your outbound server.

I'm getting mail marked as "SPAM" in my inbox. How do I stop this?

Postman.net has three layers of spam control in effect. First, truly aggregious spam is blocked altogether at the SMTP layer. This results in a server error that the sender would recieve. Second, high scoring spam is accepted but quarantined for adminstrative review. You, the end user, will never see this. The third level, which is considered "marginal" spam, is simply marked as spam in the Subject line, a filter report attached, and delivered to your inbox.

The purpose of this is to allow you to identify any false positives (legitimate mail that's accidentally marked as spam) and bring them to my attention. Forwarding that e-mail on to me allows me to further tune the filters so that such mail can be delivered unmarked to you in the future. Likewise, if you get spam that isn't identified as such, that, too, needs to be sent to me.

If you have complete confidence in the capabilities of the spam filters you can avoid seeing this mail altogether. Use Open Webmail's filters to automatically delete anything listed as SPAM. Please see the help documentation for Open Webmail for further information on how to do this.

My mail account (your@account.here) is broken -- please fix it!

First off, is your account a Postman.net account? If not, there's nothing I can do, you're not one of my users. Please contact whoever administers your domain (and no, I don't know who that is).

Second, just because your site uses (assuming it does) Open WebMail doesn't mean I can fix it. Again: you need to contact your administrators. If they're having trouble then they (not you) should be contacting the developers of Open WebMail (and I'm not one of them).

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